FAQ's

Is IQ Academy registered with the Department of Higher Education?

IQ Academy (Pty) Ltd Company Registration No. 2006/033114/07: is registered with the Department of Higher Education and Training until 31 December 2021 as a Private Higher Education Institution under the Higher Education Act, 1997, Registration Certificate No. 2012/HE07/001. IQ Academy is also provisionally registered as a private Further Education & Training College with the Department of Higher Education and Training until 31 December 2018, Registration No. 2009/FE07/102.

 

When will I receive my study materials?

You will receive your study pack containing all your study materials within 14 – 21 working days after you made your first payment or paid your registration fees.

 

I received my study pack, where do I start?

You need to first read the Course Guide/Programme Guide contained in your pack. This guide explains the purpose of your course, the modules in your course, how to approach your studies and where to start. Details on assignments, examinations and the contact details for academic staff and student services are all contained in your guide.

 

Can I attend classes?

IQ Academy offers distance learning courses and programmes. Support is available through iCan student portal, social media such as Facebook, telephone and email.

 

How do I contact IQ Academy?

You may contact Student Services using any of the methods listed below for:

  • Account related information such as outstanding balances, payment dates, proof of payment, payment arrangements, updating of bank details, deregistration and other general enquiries.
  • Logistics related information such as the ordering and delivery of course material.
  • Administrative related information such as the tracking of assignments, assessment results and Certificate applications
Contact Methods Contact Details 
Telephone 0861115054
Email address info@iqacademy.ac.za
Fax number 0866249795
Facebook https://www.facebook.com/pages/IQ-Academy/413085718741088

Should you require assistance with your course content and assignment questions please refer to your Course Guide/Programme Guide for the academic team’s contact details.

 

Where do I get my student number and/or contract number?

Your student number and contract number was sent to you via SMS after registration. However, if you did not receive the SMS, you can contact Student Services. Student Services will be able to provide you with your student number and contract number. 

Contact Methods Contact Details 
Telephone 0861115054
Email address info@iqacademy.ac.za
Fax number 0866249795
Facebook https://www.facebook.com/pages/IQ-Academy/413085718741088

 

How can I submit my assignments?

Students have the following options for submitting assignments/assessments:

1. Posting to IQ Academy:

    IQ Academy

    Private Bag X6

    Tecoma

    5214

Please note: Using the envelopes supplied, post your assignment/assessment to us. Remember to purchase a postal stamp from the South African Post Office to stick onto the front right corner of the envelope before posting it at your local Post Office.

2. Electronic Submissions:

    Short Courses:
    Email: subs@iqacademy.ac.za

    Fax: 0864330967

     

    HET Courses:
    HCBM - hcbmsubs@iqacademy.ac.za

    HCMM - hcmmsubs@iqacademy.ac.za

    HCHRM - hchrsubs@iqacademy.ac.za

 

Is the course available in any other language?

The language of instruction is English. Courseware, assignments and examinations are only available in English. Student must complete assignments and/or examinations in English.

 

If you have any other question, please do not hesitate to contact us and we will be happy to assist you.