Front Office Manager Career
If you are considering a career in travel and tourism, then the Tourism and Hospitality Management Course at IQ Academy will be perfect for you.
This business short course covers various aspects in this industry, including management, travel destinations and documents, hospitality and reception.
This business short course can be completed within 6 months dependant on the study effort you put in, typically 3 to 4 hours a week is all you require. Payment terms for this course can be extended over 24 months.
Completing this course will open the opportunity for you to work in hotel administration, as a Flight Attendant, Travel Agent and Group Travel Consultant, among other positions.
The Front Office Manager holds an important position as they are normally regarded as the face of a hotel or restaurant.
They often provide the first impressions on a guest’s arrival, and hence they should be professional, friendly and helpful.
You will oversee the introduction, making sure that guests are checked in or taken to their seats.
This will also mean that you need to handle management and training of the concierge, night auditor, receptionists or waiters.
You will also need to keep a checklist of duties that need to be done and make sure that it is followed, while also dealing with customers whether they have queries or complaints.
This role will also require the management of a schedule and liaising with other departments within a hotel.
To find out more about the Tourism and Hospitality Management Course at IQ Academy, and how it can help you start a career in front office management, contact a consultant today and they will provide further information.