IT Support Services Career

Published On: December 19th, 20181.3 min readCategories: Career Advice

The Management Information Systems Course at IQ Academy will help you find your way into an IT Support Services career. This business short course runs over a period of 24 months, but many students are able to get through the material within 18 months. The course offers you the chance to take on positions as an IT Consultant, Supervisor or IT Manager, along with working in IT Support Services. The knowledge and skills are provided through five modules, covering everything from Information Technology to systems development. Working in IT technical support means that you need to be skilled in dealing with a number of different technical problems. You will often need to install and configure hardware and software, as well as set up printers and scanners. This role also requires planning of upgrades and completing maintenance of computers within a business. You may also be required to set up various accounts, as well as email, while helping solve any potential password problems. You will need to assess any faults, as well as talk to clients to determine the nature of their computer problem. The role normally covers the full range of general IT fixes and duties, while some reporting and stock management may also be required. At times, you may be on call, which means that working hours can be long, and you will need sound technical knowledge as well as good communication skills. To find out more about how the Management Information Systems Course can help you start an IT Support Services career, contact a consultant at IQ Academy now.

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