We would like you to meet Kedibone Chabalala, a single mother from Hamanskraal in Northern Gauteng. She is devoted to her family and has the tremendous responsibility of supporting her 11 year old son, her mother, sister and other unemployed family members.
Kedibone gained experience working in customer facing roles, including front of house, receptionist, cashier and customer service. This vivacious young lady came to realise that she loves to deal with people and she decided that she would like to upskill further. She was however not in a position to study full time and after considering her options realised that IQ Academy could offer her a solution to this dilemma. You see IQ Academy is a Distance Learning education provider and choosing distance learning allowed Kedibone to study whilst continuing to work and support her family. She went on to complete the Call Centre Management short course.
A new development at IQ Academy contributed further to Kedibone’s story. In September 2015 IQ Academy announced the launch of an Internship opportunity. As an academic institution, they already provide students with the opportunity to improve their knowledge and skills through the completion of qualifications and short courses, but they realise that gaining employment and work related experience is sometimes challenging. IQ Academy has an established and highly effective call centre in East London and they decided to use this working context to offer an internship opportunity to a Call Centre Management student. This internship would provide the successful student with an opportunity to take the theory they have learned and to apply it within a real-life workplace. Kedibone, along with the other applicants, went through a rigorous screening process, leading to her selection. The internship ran from October 2015 until the end of March 2016 and included an initial structured internal training programme.
We asked Kedibone to tell us about her internship experience. “I really enjoyed working in an environment where I could put into practice all that I have learned. I relocated from Johannesburg for this opportunity and I had never been to East London before. I was overwhelmed by, and grateful for, the warmth and friendliness I experienced at IQ Academy. I would like to thank the Student Enrolment Management Team for the opportunity and for mentoring and guiding me.”
Kedibone wanted to work in a role where she deals with people, she wanted the security of permanent work and the means to support her family. IQ Academy has now secured a permanent role for Kedibone within an established Call Centre Management company in Johannesburg. We wish her well and she will always be part of the IQ Academy team.
Author: Kim Elliott
Editor: Thembakazi Yamiso