About this course
The South African hospitality and events sector is worth approximately R18 billion, contributing 1.5 million jobs to the economy and boosting domestic and foreign tourism. In this context, this hospitality and event management course will develop those management skills required to successfully own or manage a hospitality establishment.
You will be equipped with skills related to general management, star grading, customer service, food and beverage operations, reception and housekeeping, and event planning and health and safety. Upon completion of this course you will be prepared for various roles within a hospitality establishment, contributing to exceptional service delivery, successful event execution and profit for the business.
10 units
6 months at 8 hours/week
Certificate included
Hospitality and Event Management
TYPE:
Short Course
MODE:
Fully Online
DURATION:
6 months
PACE:
8 h/week
Flexible payment options available
What you will learn about
This course contains 10 units and can be completed in 6 months at the recommended pace of 8 hours per week:
- Unit 1. The Nature of Management
- Unit 2. Hospitality Establishments
- Unit 3. Organisational Structure and Star Grading
- Unit 4. People Management
- Unit 5. Reception and Housekeeping Management
- Unit 6. Food and Beverage Management
- Unit 7. Introduction to Event Management
- Unit 8. Event Bidding and Planning
- Unit 9. Event Marketing and Operations
- Unit 10. Event Health and Safety
With our structured approach to learning, you can quickly gain valuable knowledge and skills. All courses include onboarding information, video lessons, multiple assessment opportunities, and monthly live Q&A sessions with a subject matter expert.
Upon successful completion of this course you should be able to:
- Analyse a business and the role of management within it.
- Explain the core management functions.
- Outline the different functional departments within hospitality establishments.
- Discuss the various types of hospitality establishments and the services offered.
- Explain the support services within a hospitality establishment.
- Outline the various organisational structures within the hospitality industry.
- Describe the star grading programme and benefits thereof.
- Perform limited human resource management tasks within a hospitality establishment.
- Explain the functional areas of the reception and receptionist.
- Explain the reservations process.
- Detail the processes involved in the handling of payments and billing.
- Discuss the responsibilities of housekeeping, and methods to coordinate the function within an establishment.
- Explain the processes and principles associated with the management of food and beverage services in hospitality establishments.
- Describe the nature, categories and characteristics of events.
- Explain the components of event planning, event bidding and event stakeholder management.
- Describe the marketing and operational requirements to successfully host an event.
- Outline the risk, compliance and health and safety measures required to ensure the safety of staff and guests to the event.
- Management functions
- Customer service
- Human resource and health and safety legislation and regulations
- Inventory and purchasing principles
- Reception best practices
- Technology skills
- Leadership skills
- Marketing skills
- Event proposal and planning
- Risk management
Is this course right for me?
Receptionists, Housekeepers, Event Coordinators, Chefs, Bartenders, Waiters, Supervisors and any other individual wanting to upskill themselves on the functional and managerial requirements of a hospitality and event offering establishment.
This course will contribute to professional skills development in the areas of general management, human resource legislation and best practices, food and beverage inventory and purchasing, reception and housekeeping service, event planning and health and safety management, and more.
By completing this course, alumni will not only be able to demonstrate advanced levels of management skills, but will be able to contribute to various functional areas and processes within the entire establishment.
Upon successful completion of this course, students will be equipped to pursue a range of exciting careers such as:
- Guest Relations Officer
- Front Desk Manager
- Executive Housekeeper
- Guest House Manager
- Banquest Coordinator
- General Manager
- Duty Manager
When can you start this course?
Our Short Courses are administered in various intakes throughout the year. Enrol for a date that suits you or enquire now if you’d like more information.
Short Course Admissions
- Minimum of Grade 9 (Standard 7)
- At least 18 years of age
- Alternate admission is possible on the basis of Mature Age exemption (23 years and older)
- Ability to read and write in English, which is the language of instruction
- Students should also possess a basic level of digital literacy skills
Our Short Course programmes are offered all year round, making enrolling easy and convenient anytime. Complete our online application form, and await a call from one of our friendly Enrolment Consultants.
At iQ Academy, we offer all our programmes exclusively through online learning. Students must have regular access to a device and a stable internet connection, whether via a mobile device or any other means.
Don’t worry about course materials, as they are all available online and can be downloaded to your smartphone, PC or tablet for offline use. We do not provide printed textbooks. If you prefer printed materials, you can easily download and print them yourself.
Our teaching and learning activities occur 100% online. If you require more information, please feel free to enquire now.
- A PC, Tablet or Smartphone
- Access to a reliable internet connection
- An active email account
- At least 1GB of data per month
Simple pricing, big value
*Terms and deposit are subject to affordability. View our payment options for more information.
Cutting edge content
Enjoy industry relevant, multimedia e-learning content
Save on future courses
Save 20% on any future courses you enrol for with iQ Academy.
Structured learning
Weekly lesson plans, regular live classes and special webinars.
Boost your career with a short course certificate
Easily downloadable
Industry aligned
Hear from our students
Apply online today
Enquire now and an Enrolment Consultant will call you back to answer any questions you have and start your application.
50,000 +
Registered and accredited
Private Higher Education
This Short Course FAQ’s
This course equips students with essential management and operational skills required to excel in the hospitality and events industry, worth R18 billion in South Africa. The 6-month online programme covers 10 comprehensive units like general management, food and beverage operations, human resource management, event planning, marketing, and health and safety regulations.
This course is designed for individuals working in or aspiring to work in the hospitality and events industry who want to enhance their functional and managerial skills. It is suitable for Receptionists, Housekeepers, Event Coordinators, Chefs, Bartenders, Waiters, Supervisors and anyone looking to upskill in the operational and managerial aspects of hospitality and event management. The course is ideal for those seeking to develop professional skills in areas such as general management, customer service, human resource legislation, food and beverage operations, event planning, and health and safety management.
- Management Functions
- Customer Service
- Human Resource Management
- Inventory and Purchasing Principles
- Reception Best Practices
- Technology Skills
- Leadership Skills
- Marketing Skills
- Event Proposal and Planning
- Risk Management.
These skills prepare students to excel in various roles within the hospitality and events industry, contributing to exceptional service delivery, successful event execution, and overall business profitability.
This course is valuable to employers because it equips students with practical, industry-relevant skills in management, customer service, event planning, and health and safety, enabling them to contribute effectively to the operational and financial success of hospitality and event establishments. Graduates are prepared to take on diverse roles, improve service delivery, and enhance overall business efficiency.
Students should choose this course because it offers a comprehensive, industry-relevant curriculum that equips you with practical skills in hospitality and event management, including customer service, event planning, and health and safety compliance. The flexible online learning format, supported by experts and structured lesson plans, allows students to balance their studies with other commitments while gaining valuable knowledge in just six months.