Office Administration Short Course2022-09-22T14:09:46+02:00

Project Description

Office Administration

This Office Administration course will equip students with the essential skills and knowledge to operate and manage 21st-century office environments. The curriculum is designed to teach you the theories and practices required to master the role of an office administrator and manage office operations in both traditional and virtual offices.

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Course curriculm

This course contains 8 substantive units and includes a learning plan, with weekly schedules, to keep your studies on track.

  • Unit 1: Introduction to Office Administration
  • Unit 2: Office Design and Layout
  • Unit 3: Record Management and Data Filling
  • Unit 4: Relationship Management and Customer Service
  • Unit 5: Business Communications
  • Unit 6: Business Etiquette
  • Unit 7: Diversity and Ethics
  • Unit 8: Office Administration Trends and Issues

On completion of this course, you will earn an industry-ready certificate that will empower you to explore exciting career directions  such as:

  • Administrative Assistant or Clerk
  • Customer Service Administrator
  • Office Administrator, Coordinator or Manager
  • Personal Assistants
  • Receptionists

Course summary

  • Certificate type:
    Short Course Certificate

  • Course Duration:
    6-12 months

  • Study method:
    Fully online or Internet supported

View Course Fees

This short course is proudly endorsed by OPSA South Africa

Students who complete this Short Course will receive 8 Continuous Development (CPD) Points. Membership with a professional body, such as OPSA, can provide students with career advancement opportunities and prove that their skills are current and up-to-date. For more info on this endorsement download our OPSA certificate below.

View OPSA Certificate

OPSA is a SAQA recognised Professional Body (ID 1027) for administrative professionals in South Africa


Step 1: Enquire

  • Complete website contact form
  • Speak to Enrolment Consultant
  • Complete application

Step 2: Register

  • Submit documentation
  • Pay your fees

  • Recieve your student number

Step 3: Start

  • Access iCan (Student portal)
  • Complete orientation week

  • Engage with your lecturer

When can I start?

Our Short Courses are administered in various intakes throughout the year. Enrol for a date that suits you, download our 2022 intake schedule to see when the next cohort starts.

View 2022 Intake Schedule


Students can choose between 2 study methods for this course. Whichever study method you choose you will have access to an expert Course Lecturer.

Method 1: Fully Online

  • Online and downloadable course material
  • Teaching and learning support from specialised course lecturers
  • Master your studies from our cutting-edge interactive student portal, iCan

Method 2: Internet Supported

  • Distance learning with textbooks and internet support (blended learning)
  • Study material is couriered and e-books can be downloaded
  • Teaching and learning support from specialised course lecturers
  • The use of iCan, our student portal, is supplementary for online learning activities
  • Grade 12 (Standard 10) or NQF 4 equivalent
  • At least 18 years of age
  • Alternate admission is possible on the basis of Mature Age exemption (23 years and older)
  • Ability to read and write in English, which is the language of instruction
  • Students should also possess a basic level of digital literacy skills
  • A PC, Tablet or Smartphone
  • Access to a reliable internet connection
  • An active email account

Recommended data:

  • At least 1GB of data per month for fully online study method
  • +/- 500MB of data for online supported study method

Course fees

At iQ Academy we understand that education is an investment and that’s why we offer flexible payment options to suit most working individuals. You can pay your fees in various monthly instalment plans or in full on enrolment. The fees for this course vary depending on which study method you choose.

  • Choose how you want to pay: Monthly instalment plan or in full on enrolment.

  • Choose how you want to study: Fully online or with textbooks (online supported).

Fully Online

  • All course content is delivered online.
  • Monthly instalments from: R424 p/m
  • Instalment terms from: 6 – 18 months
  • Deposit and terms subject to affordability

Online Supported

  • The course is delivered with text books and online support.
  • Monthly instalments from: R498.16 p/m
  • Instalment terms: 18 or 24 months
  • Deposit and terms subject to affordability
Apply Now

What do your course fees include?

Once you have completed your course and met all the qualifying criteria you will receive a Short Course Certificate from iQ Academy. Your Certificate is printed and couriered to you free of charge!

All your learning material is included in the course fee, whether you pay in instalments or upfront. There are no hidden costs, the only additional fees that may be charged are remarking or repeat registrations.

Your course lecturer provides all the academic support you need to successfully complete your course.

Enjoy a learning plan that maps out your study schedule each week, and includes live Microsoft Teams sessions with your lecturer and fellow students.

Your online student portal to master your studies, connect with your lecturer and fellow students.

Get access to our wide range of DO Life online micro-courses and grow your everyday life skills on the go.


Hear what our students have to say

“Making it possible for everyone to study”

Thanks iQ, for making it possible for everyone to study without feeling the financial pressure with your fee structures. The lectures are amazing. Looking forward to the future now…thank you!

Xolelwa Johanna Thuputlela

“You will never regret it”

Challenging as it was but I am grateful to our facilitators who were with us throughout. I’d encourage everyone to take a course with iQ, you will never regret it. Thank you and keep up the good work!

Anna Ivy Masondo

“This is so easy to do”

It’s so much easier studying online, downloading all my study guides through my cell phone without a laptop. It’s a good experience for me. This is so easy to do!

Vesnant Singo

“Education paves the way to success”

I began my journey with iQ & never looked back. I was promoted from receptionist to admin manageress. I truly believe education paves the way to success.

Roxanne Naidoo


Apply for this course

Enquire now and an Enrolment Consultant will call you back to discuss your application. Secure your spot before the next intake closes!

  • Example: (082) 123-4567
  • By clicking “Submit”, you explicitly and actively consent to our processing of your personal information in accordance with our Privacy Policy. In order to continue please select the Accept checkbox below:

Office Administration: FAQ’s

The administrative function in business has great significance. For this reason, the field is competitive and dynamic. Office administrators who hold professional credentials are more likely to succeed and experience career growth. In addition, 21st-century office administrators should know how to manage change, have a clear understanding of etiquette and emotional intelligence, to better navigate modern businesses.

This short course will provide students with theories and practices required to master the role of an office administrator and manage office operations in today’s modern business world.

The curriculum is both industry and vocationally orientated, equipping entry-level and experienced office administration professionals with essential office support skills.

The focus of this course makes it suitable for individuals entering the world of work in an administrative position as well as individuals in various office administration positions that want to upskill themselves to be more effective employees in the field.

Upon completion of the Office Administration short course, students should be able to: 

  1. Identify the nature of management and the impact that a changing environment has on the management of an organisation.
  2. Explain the role of planning, organising, leading and control in the management of an organisation
  3. Have knowledge of the procedures for stock and fixed asset management
  4. Demonstrate understanding of efficiently ordering and distributing stationery
  5. Understand how to develop administrative systems, control and keep all information required by the organisation up to date and ensure the confidentiality of information.
  6. Understand how to present information that is routinely and regularly required, as well as specific information that is required from time-to-time
  7. Describe how to liaise with customers and handle customer complaints
  8. Manage service providers
  9. Understand the process to follow when planning meetings and making travel arrangements
  10. Be aware of how fraud can be present in an office environment and assist in its control and;
  11. Demonstrate knowledge of how to communicate effectively in a business environment
  • Unit 1: Introduction to Office Administration
    Understand what administrative management is as well as the function and role of an administrative office manager and how it relates to a business and its various teams.
  • Unit 2: Office Design and Layout
    Learn about the differences, features, benefits, and challenges of traditional and virtual offices while understanding business conduct in the virtual era of work.
  • Unit 3: Record Management and Data Filing
    Develop a sound understanding of how to implement document management processes and systems.
  • Unit 4: Relationship Management and Customer Service
    Understand the concept of Customer Relationship Management as well as the principles and value of good customer service.
  • Unit 5: Business Communications
    Understand business communication and processes while learning how to develop effective business messages.
  • Unit 6: Business Etiquette
    Learn about key meeting terminology, technology, and virtual meeting platforms while understanding best practices for diary and meeting management.
  • Unit 7: Diversity and Ethics
    Understand the principles and challenges of workplace diversity in South Africa and learn about ethical conduct and why it is important for administrative managers.
  • Unit 8: Office Administration Trends and Issues
    Gear yourself up for the future of the working world by learning about AI, 4IR and other key trends in Office Administration.

Have more questions? Visit our FAQ page for more info.

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