This Office Administration course will equip students with the essential skills and knowledge to operate and manage 21st-century office environments. The curriculum is designed to teach you the theories and practices required to master the role of an office administrator and manage office operations in both traditional and virtual offices.
This short course is proudly endorsed by OPSA South Africa
Students who complete this Short Course will receive 8 Continuous Development (CPD) Points. Membership with a professional body, such as OPSA, can provide students with career advancement opportunities and prove that their skills are current and up-to-date. For more info on this endorsement download our OPSA certificate below.
At least 1GB of data per month for fully online study method
+/- 500MB of data for online supported study method
At iQ Academy we understand that education is an investment and that’s why we offer flexible payment options to suit most working individuals. You can pay your fees in various monthly instalment plans or in full on enrolment. The fees for this course vary depending on which study method you choose.
Choose how you want to pay: Monthly instalment plan or in full on enrolment.
Choose how you want to study: Fully online or with textbooks (online supported).
All course content is delivered online.
Monthly instalments from: R424 p/m
Instalment terms from: 6 – 18 months
Deposit and terms subject to affordability
The course is delivered with text books and online support.
All your learning material is included in the course fee, whether you pay in instalments or upfront. There are no hidden costs, the only additional fees that may be charged are remarking or repeat registrations.
The administrative function in business has great significance. For this reason, the field is competitive and dynamic. Office administrators who hold professional credentials are more likely to succeed and experience career growth. In addition, 21st-century office administrators should know how to manage change, have a clear understanding of etiquette and emotional intelligence, to better navigate modern businesses.
This short course will provide students with theories and practices required to master the role of an office administrator and manage office operations in today’s modern business world.
The curriculum is both industry and vocationally orientated, equipping entry-level and experienced office administration professionals with essential office support skills.
The focus of this course makes it suitable for individuals entering the world of work in an administrative position as well as individuals in various office administration positions that want to upskill themselves to be more effective employees in the field.
Unit 1: Introduction to Office Administration
Understand what administrative management is as well as the function and role of an administrative office manager and how it relates to a business and its various teams.
Unit 2: Office Design and Layout
Learn about the differences, features, benefits, and challenges of traditional and virtual offices while understanding business conduct in the virtual era of work.
Unit 3: Record Management and Data Filing
Develop a sound understanding of how to implement document management processes and systems.
Unit 4: Relationship Management and Customer Service
Understand the concept of Customer Relationship Management as well as the principles and value of good customer service.
Unit 5: Business Communications
Understand business communication and processes while learning how to develop effective business messages.
Unit 6: Business Etiquette
Learn about key meeting terminology, technology, and virtual meeting platforms while understanding best practices for diary and meeting management.
Unit 7: Diversity and Ethics Understand the principles and challenges of workplace diversity in South Africa and learn about ethical conduct and why it is important for administrative managers.
Unit 8: Office Administration Trends and Issues
Gear yourself up for the future of the working world by learning about AI, 4IR and other key trends in Office Administration.
Have more questions? Visit our FAQ page for more info.