About this course
Given the important and far-reaching role of administration in business, this Office Administration short course is designed to cover all aspects of administrative management, teaching you the fundamental principles and practices of the field.
You will be equipped to improve efficiency and effectiveness in the workplace, all while increasing customer service levels and keeping productivity high. Topics covered in this course include record management, customer service, diary management, communication and the importance of technology in the workplace.
Office Administration
TYPE:
Short Course
MODE:
DURATION:
6 months
PACE:
8 h/week
Pay as little as R466* / monthly
Flexible payment options available
8 CPD Points
8 Units
- 6 months at 8 hours/week
- Certificate included
- Lecture-led
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What you will learn about
This course contains 8 units and can be completed in 6 months at the recommended pace of 8 hours per week:
- Unit 1: Introduction to Office Administration
- Unit 2: Office Design and Layout
- Unit 3: Record Management and Data Filling
- Unit 4: Relationship Management and Customer Service
- Unit 5: Business Communications
- Unit 6: Business Etiquette
- Unit 7: Diversity and Ethics
- Unit 8: Office Administration Trends and Issues
With our structured approach to teaching, you will be able to acquire valuable knowledge and skills with ease. All courses include an orientation week, assessment and feedback opportunities as well as guided lesson plans from your course lecturer every week.
Upon successful completion of this course you should be able to:
- Explain the role and functions of office personnel in business;
- Differentiate between the features, benefits, and challenges of a traditional office and virtual offices;
- Implement document management process and systems;
- Describe the concept: Customer Relationship Management;
- Discuss the principles and value of good customer service;
- Demonstrate an understanding of the nature and process of business communication;
- Develop effective business messages;
- Demonstrate a basic understanding of business etiquette;
- Discuss diversity and ethics as they relate to office administration; and
- Provide an overview of the trends and issues in office administration.
This is an entry-level short course designed to teach you the fundamental principles and practices of administrative management. You can expect to gain practical skills in the following areas:
- Planning, organising, leading, and control of administrative duties
- Functions in a virtual office
Filing and record management - Customer service and complaint management
- Internal and external communication
- Meeting management
- Business ethics
Is this course right for me?
The focus of this course makes it suitable for individuals entering the world of work in an administrative position as well as individuals in various office administration positions that want to upskill themselves to be more effective employees.
Administration plays a key role in almost all business activities. Every single department from HR and Sales right through to the Supply Chain contains functions that relate to administration.
This short course will better prepare you for the successful management of office administration across all these business activities, including the role that customer service, diversity, ethics and technology play in the administrative function. This course will provide you with a comprehensive understanding of theoretical concepts, principles, and processes – as well as practical skills to manage any office environment!
Upon successful completion of this course, students will be equipped to pursue a range of exciting careers such as:
- Receptionists
- Clerks
- Administrative Assistants
- Personal Assistants
- Office Administrators
- Office Managers
- Office Coordinators
Earn industry recognised credentials
This course is proudly endorsed by OPSA South Africa. OPSA is a SAQA recognised Professional Body (ID 1027) for administrative professionals in South Africa. Students who complete this course can claim 8 Continuing Professional Development (CPD) points through membership with OPSA.
The acronym CPD stands for Continuing Professional Development. In its simplest form, it describes the method of keeping track of and recording training hours as well as the knowledge, expertise, and experience one gains outside of on-the-job training.
A professional body will record and monitor each member’s professional learning and development. The professional body may recognise CPD achievements in points or hours. Membership with a professional body can provide students with career advancement opportunities and prove that their skills are relevant and recognised.
Learn more: What are CPD points and can they accelerate your career?
Please note: iQ Academy bears no responsibility for membership registration and other benefits with any professional body. The onus, therefore, falls on the student to ensure they register for a membership and claim their CPD points.
When can you start this course?
Our Short Courses are administered in various intakes throughout the year. Enrol for a date that suits you or enquire now if you’d like more information.
Short Course Admissions
- Minimum of Grade 10 (Standard 8)
- Grade 12 or NQF 4 equivalent preferred
- At least 18 years of age
- Alternate admission is possible on the basis of Mature Age exemption (23 years and older)
- Ability to read and write in English, which is the language of instruction
- Students should also possess a basic level of digital literacy skills
In order to secure a spot in any cohort, students are required to first successfully complete the application process and register by the cohort registration deadline. Registration includes documentation submission and payment of the course fee, there are no registration fees.
Fees payable upon registration will differ depending on the payment option you choose, your Enrolment Consultant will explain this in detail during the application process.
- Online-only courses: All course material is available online and can be downloaded, there are no textbooks.
- Internet-supported courses with textbooks: You will receive textbooks via courier and the course is supported by compulsory online learning activities. Your course material will also be available online.
- Teaching and learning will take place online whichever study method you choose. That means that you will need to partake in online learning activities and classes. For more information on each study method, enquire now.
- A PC, Tablet or Smartphone
- Access to a reliable internet connection
- An active email account
Recommended data:
- At least 1GB of data per month for online-only courses
- +/- 500MB of data for internet-supported courses
Simple pricing, big value
*Terms and deposit are subject to affordability. View our payment options for more information.
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Expert support
Dedicated course lecturer and specialised academic support.
Structured learning
Weekly lesson plans, regular live classes and special webinars.
Boost your career with a short course certificate
Verified and official certificate
Easily shareable
Couriered to you for free
Industry aligned
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Apply online today
Enquire now and an Enrolment Consultant will call you back to answer any questions you have and start your application.
35,000 +
Registered and accredited
Private Higher Education
Short Course FAQ’s
Our curricula are developed by industry experts and are internally quality-assured and approved by our Academic Board. Our short courses are institutional programmes and are non-credit bearing. For more information on our institutional registration and accreditation status view our accreditations.
Short courses are typically non-credit-bearing programmes, affording students the opportunity to build their professional credentials without the higher cost and time associated with studying for a university degree or qualification.
There are no written examinations for this course. As part of your learning, you are encouraged to complete short quizzes throughout each module, which help you build and test knowledge. You will be required to complete and submit one summative assessment at the end of each module. To meet the requirement for this course, you will have to pass the final summative assessment for each module, before you can get certified.
Once you have completed your course, you will get an iQ Academy Short Course Certificate. Your certificate demonstrates that you have acquired industry-relevant skills which can enhance your promotional and employment opportunities. In order to qualify for a certificate you will need to:
- Pass all your assignments
- Pay up your student account
- Email a certified copy of your ID document to: certificate@iqa.ac.za
- Your certificate will be couriered to you at no extra cost provided you confirm your delivery address and it is accurate and up-to-date.
All short courses are lecture-led. The mode of delivery is distance education and all instruction takes place on our student portal, iCan. Your course lecturer will prepare a teaching and learning plan for the duration of the course as well as lesson plans for each week. Students should work through the learning material independently, according to the course schedule in the iCan Calendar. Support is available for academic and technical-related queries on iCan.
Your lecturer will also host regular online classes. The content covered will be in line with the course schedule and weekly lesson plan. Sticking to the schedules provided will ensure you don’t miss out on any opportunities to learn and ask questions. In between classes you can engage with your lecturer directly on iCan or you can discuss the learning content with other students in the discussion forums, which are set up per module for your convenience.
Our short courses integrate interactive media with e-learning activities as well as traditional didactic components such as written notes. There are also opportunities for collaborative learning through discussion forums. The following learning activities form part of the overall learning path:
- Reading activities
- Multimedia activities such as video clips and podcasts
- Online announcements of activities and assignment submission
- Discussion forums
- Self-reflection
- Case studies
- Live online lectures
- Assessment activities & compulsory submission of formative and summative assessments per module
