Given the important and far-reaching role of administration in business, this Office Administration short course is designed to cover all aspects of administrative management, teaching you the fundamental principles and practices of the field.
You will be equipped to improve efficiency and effectiveness in the workplace, all while increasing customer service levels and keeping productivity high. Topics covered in this course include record management, customer service, diary management, communication and the importance of technology in the workplace.
This course contains 8 units and can be completed in 6 months at the recommended pace of 8 hours per week:
Unit 1: Introduction to Office Administration
Unit 2: Office Design and Layout
Unit 3: Record Management and Data Filling
Unit 4: Relationship Management and Customer Service
Unit 5: Business Communications
Unit 6: Business Etiquette
Unit 7: Diversity and Ethics
Unit 8: Office Administration Trends and Issues
With our structured approach to teaching, you will be able to acquire valuable knowledge and skills with ease. All courses include an orientation week, assessment and feedback opportunities as well as guided lesson plans from your course lecturer every week.
The focus of this course makes it suitable for individuals entering the world of work in an administrative position as well as individuals in various office administration positions that want to upskill themselves to be more effective employees.
Administration plays a key role in almost all business activities. Every single department from HR and Sales right through to the Supply Chain contains functions that relate to administration.
This short course will better prepare you for the successful management of office administration across all these business activities, including the role that customer service, diversity, ethics and technology play in the administrative function. This course will provide you with a comprehensive understanding of theoretical concepts, principles, and processes – as well as practical skills to manage any office environment!
Upon successful completion of this course, students will be equipped to pursue a range of exciting careers such as:
Earn industry recognised credentials
This course is proudly endorsed by OPSA South Africa. OPSA is a SAQA recognised Professional Body (ID 1027) for administrative professionals in South Africa. Students who complete this course can claim 8 Continuing Professional Development (CPD) points through membership with OPSA.
The acronym CPD stands for Continuing Professional Development. In its simplest form, it describes the method of keeping track of and recording training hours as well as the knowledge, expertise, and experience one gains outside of on-the-job training.
A professional body will record and monitor each member’s professional learning and development. The professional body may recognise CPD achievements in points or hours. Membership with a professional body can provide students with career advancement opportunities and prove that their skills are relevant and recognised.
Please note: iQ Academy bears no responsibility for membership registration and other benefits with any professional body. The onus, therefore, falls on the student to ensure they register for a membership and claim their CPD points.
When can you start this course?
Our Short Courses are administered in various intakes throughout the year. Enrol for a date that suits you or enquire now if you’d like more information.
In order to secure a spot in any cohort, students are required to first successfully complete the application process and register by the cohort registration deadline. Registration includes documentation submission and payment of the course fee, there are no registration fees.
Fees payable upon registration will differ depending on the payment option you choose, your Enrolment Consultant will explain this in detail during the application process.
At iQ Academy all of our programmes are offered via distance education. Depending on the course you choose you’ll either be studying fully online or with textbooks and online support.
Online-only courses: All course material is available online and can be downloaded, there are no textbooks.
Internet-supported courses with textbooks: You will receive textbooks via courier and the course is supported by compulsory online learning activities. Your course material will also be available online.
Teaching and learning will take place online whichever study method you choose. That means that you will need to partake in online learning activities and classes. For more information on each study method, enquire now.
Our short course programmes are courses that can be completed over several weeks or months, depending on the course you enrol for. Short courses are designed to complement a working professionals lifestyle through flexible distance learning. Assessments are done through the submission of assignments, no exams are required.
Our curricula are developed by industry experts and are internally quality-assured and approved by our Academic Board. Our short courses are institutional programmes and are non-credit bearing. For more information on our institutional registration and accreditation status view our accreditations.
Short courses are typically non-credit-bearing programmes, affording students the opportunity to build their professional credentials without the higher cost and time associated with studying for a university degree or qualification.
There are no written examinations for this course. As part of your learning, you are encouraged to complete short quizzes throughout each module, which help you build and test knowledge. You will be required to complete and submit one summative assessment at the end of each module. To meet the requirement for this course, you will have to pass the final summative assessment for each module, before you can get certified.
Once you have completed your course, you will get an iQ Academy Short Course Certificate. Your certificate demonstrates that you have acquired industry-relevant skills which can enhance your promotional and employment opportunities. In order to qualify for a certificate you will need to:
All short courses are lecture-led. The mode of delivery is distance education and all instruction takes place on our student portal, iCan. Your course lecturer will prepare a teaching and learning plan for the duration of the course as well as lesson plans for each week. Students should work through the learning material independently, according to the course schedule in the iCan Calendar. Support is available for academic and technical-related queries on iCan.
Your lecturer will also host regular online classes. The content covered will be in line with the course schedule and weekly lesson plan. Sticking to the schedules provided will ensure you don’t miss out on any opportunities to learn and ask questions. In between classes you can engage with your lecturer directly on iCan or you can discuss the learning content with other students in the discussion forums, which are set up per module for your convenience.
Our short courses integrate interactive media with e-learning activities as well as traditional didactic components such as written notes. There are also opportunities for collaborative learning through discussion forums. The following learning activities form part of the overall learning path:
Multimedia activities such as video clips and podcasts
Online announcements of activities and assignment submission
Live online lectures
Assessment activities & compulsory submission of formative and summative assessments per module
Exlusive new offer
Pay your course fee upfront and enjoy great benefits!
Save 10% on the total course fee
Get 2GB of free data, every month, for 12 months
Pay your course fee upfront and enjoy great benefits
Save 10% on the total course fee
Get 2GB of free monthly data for 12 months
Offer valid from 01 October 2022 – 28 February 2023. T&C’s apply.