Student support during lockdown

Published On: April 6th, 20203 min readCategories: COVID-19

Dear iQA Students

One of our advantages as a leader in the distance education environment is our capability to provide various support requirements to our students even under difficult circumstances. We have built our capability through an innovation-driven service agenda with skilled and dedicated people who bring our ideas to life, so we can do better for our students. As an organisation we will use this challenge to spearhead further innovation to better the lives of our students and ensure we continue to lead in providing accessible and affordable education.

“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before”
– Former White House Chief of Staff and Chicago Mayor Rahm Emanuel

During the lockdown period, our core student-related services remain operational and available to our students.

  1. Academic support
    After the first week of lockdown, it appears that South Africans are settling down and acclimatising to our new reality, it is still not easy and natural but necessary to help SA flatten the curve (as popularly referred to in the media). We have enabled the entire academic faculty responsible for supporting all our students to work remotely. They will be available during the hours of 09:00 and 16:00 and can be contacted through the channels below. The iQA Faculty continues to encourage students to plan their lives and continue to use free time to progress with their learning paths. Students can access their learning content, quizzes, discussion forums, and assignments through our mobile-friendly student portal, iCan, and continue learning whilst the lockdown period is underway. Students that have limited access to the internet can continue their studies through their textbooks and study guides. Channels:
    • iCan – https://ican.iqa.ac.za/
    • Email – as specified in your programme guide
  2.  Student Services
    Being able to reach out and receive support during this time is as important to us as it is to you. Our dedicated service team continues to be available to you through our convenient and cost-effective online channels. Thus, if you need to contact us please use any of the below channels.• Facebook Messenger – https://m.me/IQAcademySA/
    • Live Chat – https://www.iqacademy.ac.za/
    • Email – info@iqa.ac.za  Unfortunately, during this time we will not have direct phone lines in our service teams, and we are working to try and get them up.
  3. Student Administration
    Completing your assignments and assessment are a critical part of your learning experience and we encourage you to use this time to complete all your upcoming assignments. We have implemented digital innovation that allows our administration team to digitally distribute your assignment to markers during this period. We are available and capable of processing your assignments for marking, so please continue to submit your assignments via our digital channels:  • iCan – https://ican.iqa.ac.za/
    • Short Course Programmes – subs@iqa.ac.za
    • Qualifications – hcbmsubs@iqa.ac.za ; hchrsubs@iqa.ac.za ; hcmmsubs@iqa.ac.zaWe will unfortunately not be able to collect and process any assignment sent through the post due to restricted movement. We will prioritise all posted assignments once we are allowed free movement again.

Please take note:
Our remote working capabilities are underpinned by the stability of the bandwidth provided by the connectivity partners and we hope they can remain stable. Thus, our services may drop or be disrupted during this period due to poor connectivity. We ask for your understanding and patience during this time.

Thank you
iQ Academy

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