FAQs | iQ Academy

Frequently Asked Questions

Enrolments

Is iQ Academy registered with the Department of Higher Education?

iQ Academy (Pty) Ltd Company Registration No. 2006/033114/07: is registered with the Department of Higher Education and Training until 31 December 2021 as a Private Higher Education Institution under the Higher Education Act, 1997, Registration Certificate No. 2012/HE07/001.

Where do I get my student number and/or contract number?

Your student number and contract number was sent to you via SMS after registration. However, if you did not receive the SMS, you can contact Student Services. Student Services will be able to provide you with your student number and contract number.

Telephone: 0861115054
Email address: info@iqa.ac.za

How do I contact iQ Academy?

You may contact Student Services via the following options:

Facebook: https://www.facebook.com/pages/IQ-Academy/413085718741088

Email: info@iqa.ac.za

Contact Centre: 086 111 5054

Can I attend classes?

No you can’t, IQ Academy offers only distance learning courses and programmes. However, we have available support through iCan student portal, social media such as Facebook, telephone and email.

Logistics

When will I receive my books?

Short Course:

The Programme Material will be delivered within 21 working days of receipt of first instalment of an Instalment Payment plan or receipt of the Full Programme Fees from the Student or Sponsor (Subject to stock availability).

HET:

The Programme Material will be delivered within 21 working days of receipt of any stipulated registration documentation, as well as, the deposit or the first instalment of an Instalment Payment plan or receipt of the Full Programme Fees from the Student or Sponsor (Subject to stock availability).

How will I know when to expect my books?

Once the parcel is handed over to the courier company, you will receive an SMS informing you of such. We will also send you an sms once the parcel has been delivered and inform you of the date of delivery and confirmation of the recipient of the parcel.

Can I track the status of my study material?

Yes you can. We offer you the ability to track the progress of your delivery online via our couriers’ website. You will receive an sms with the relevant link and tracking number details once we receive confirmation that the parcel has been handed to the courier for dispatch.

iQ Short Courses

What is a Short Course?

A Short Course is a short learning programme that focuses on equipping you with a specific skillset. However, it is non-credit-bearing, which means it does not carry credits towards a registered qualification in terms of the National Qualifications Framework (NQF).

I received my study pack, where do I start?

Included in your study pack is the Programme Guide, which contains all the information you need to know about your course. The guide contains information about your course modules and course outcomes. It tells you how to approach your studies and where to start. It gives details on assignments, examinations and the contact details for academic staff and student services.

How do I submit my assignments?

Students have the following options for submitting assignments/assessments:

1. iCan Student Portal:

Upload assignment on iCan

2. Electronic Submissions:

Email: subs@iqacademy.ac.za

Fax: 0864330967

3. Posting to IQ Academy:

IQ Academy

Private Bag X6

Tecoma

5214

Please note: Using the envelopes supplied, post your assignment/assessment to us. Remember to purchase a postal stamp from the South African Post Office to stick onto the front right corner of the envelope before posting it at your local Post Office.

What do I get after I complete my course?

Once you complete your course, you will get a short course certificate. To qualify for a SC certificate you have to:

  • Pass all your assignments
  • Pay up your student account
  • Email clear copy of your ID document to certificate@iqa.ac.za  or fax to 086 758  4800

When will I get my certificate?

  • It takes up to 14 working days for us to print certificates and package them for posting.
  • Certificates are posted through registered mail.
  • We will SMS the SA Post Office tracking number to you
  • You can also have your certificate couriered to you at R150 cost. This will be an overnight express.

Higher Certificate Programme

What is a Higher Certificate course?

A higher certificate course is a formal qualification and is registered with South African Qualifications Authority (SAQA) and accredited by the Higher Education Quality Committee (HEQC) and Council on Higher Education (CHE)

I received my study pack, where do I start?

You need to first read the Programme Guide contained in your pack. This guide explains the purpose of your course, the modules in your course, how to approach your studies and where to start. Details on assignments, examinations and the contact details for academic staff and student services are all contained in your guide.

How do I submit my assignments?

Students have the following options for submitting assignments/assessments:

1. iCan Student Portal:

Upload assignment on iCan

2. Electronic Submissions:

    hcsubs@iqa.ac.za
    Fax: 0864330967

3. Posting to IQ Academy:

IQ Academy

Private Bag X6

Tecoma

5214

Please note: Using the envelopes supplied, post your assignment/assessment to us. Remember to purchase a postal stamp from the South African Post Office to stick onto the front right corner of the envelope before posting it at your local Post Office.

I’ve been told that there are exams on this course, tell me more

  • Yes there are exams, but before exams, there are formative assessments that need to completed
  • For the purpose of this Learning Programme, formative assessments are individual assignments that must be submitted for marking
  • Marked assignments will be returned to you for review and feedback purposes
  • Unless stated otherwise, there are a minimum of TWO compulsory assignments for each module and you are required to complete and submit all module assignments before or on the due date.
  • You must submit ALL assignments if you wish to gain entry to the examination (summative assessment). There will be an exam for each subject.

What will I get after completing my course

Upon successful completion of each of the six modules, or the full Learning Programme, on condition that your student account is paid up, you are deemed eligible to be awarded the qualification: Higher Certificate in Business Management / Human Resource Management or Marketing Management.

Certificates may be awarded at an official graduation ceremony or in absentia.

Prospective graduates will be notified by the Office of the Registrar about the detailed arrangements pertaining to the ceremony, including date, venue, guests, academic dress, etc.

The Institution reserves the right not to award a certificate should a student be in arrears or if a student has failed to submit required documentation.