Student Support Services | iQ Academy

Student Support Services

Student Services

The Student Services team formally welcomes new students to iQ Academy and are available to assist with all queries relating to student accounts, delivery of material and general support.

Our friendly consultants are on standby to assist students via live chatmessengeremail, or telephone during the following support hours:

: Messenger

  • Monday-Friday 07:00-20:00
  • Saturday 08:00-12:0

: Live Chat

  • Monday-Thursday 07:00-19:00
  • Friday 07:00-18:00
  • Saturday 08:00-12:00

: 086 111 5054

  • Monday-Thursday 07:00-18:00
  • Friday 07:00-17:00
  • Saturday 08:00-12:00

As part of iQ’s digital support technologies, students can use the self-service USSD tool to see Academic, Account, Banking and Registration information.  The USSD number is *120*1446#.

Academic Support

iQA seeks to create a rich learning experience for its students. We are committed to shortening the “distance” in distance learning by being accessible to all our students.

The primary point of academic support is our online student portal which is called iCan.  iCan is a great way for students to conveniently view course content, interact with tutors, and take part in learning and other interactive experiences. iCan is conveniently accessible 24/7 from smartphone, tablet or PC.

Tutors are also accessible through telephonic and email support from Monday-Thursday 8:00-17:00, and Friday 8:00-16:00.

Logistics

A registered student’s study pack will be delivered within 21 working days from the completed registration date.  Registration for all our courses includes confirmation of the first payment, and for Higher Certificates and Diploma, it also includes receipt and verification of required documentation.

Once the parcel is handed over to the courier company, you will receive an SMS with the relevant link and tracking number details so that you can track the progress of your delivery.

For the Online Courses, study material will be made available on the student portal iCan at the start of the course intake