E-Commerce: Managing an Online Business

Discover the techniques, tools and platforms to help you grow your e-commerce business, whether you’re just starting out or scaling up.

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Course overview

This E-Commerce short course will equip you with all the practical knowledge and skills you need to successfully run and manage a business online.

The curriculum covers the entire e-commerce environment, from pricing strategy to consumer behaviour, software, logistics and so much more. This course will provide you with a holistic set of skills to take your own online business or your department’s online business to the next level.

This is a cohort-based course, the next intake is coming up soon:
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Next intake: 6 March 2023

Register by 28 February 2023

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Course syllabus

This course contains 10 units and can be completed in 13 weeks at the recommended pace of 8 hours per week. With our structured approach to teaching, you will be able to acquire valuable knowledge and skills with ease.

All courses include an orientation week, assessment and feedback opportunities as well as guided lesson plans from your course lecturer every week.

What you will learn about

  • Unit 1: The E-Commerce Environment
  • Unit 2: Technologies that Support E-Commerce
  • Unit 3: Consumer Behaviour on the Internet
  • Unit 4: E-Procurement
  • Unit 5: E-Sales: Pricing
  • Unit 6: E-Sales: Interface
  • Unit 7: Logistics for E-Commerce
  • Unit 8: Customer Support
  • Unit 9: E-Commerce and the Law
  • Unit 10: The Future of E-Commerce

Upon course completion, you will be able to:

  • Analyse the e-commerce macro and market environments.
  • Develop a sound pricing strategy.
  • Apply knowledge of e-commerce hardware, software, payments and security technology.
  • Demonstrate understanding of the online consumer and design efficient customer support processes.
  • Explain the role of e-procurement and logistics in e-commerce.
  • Discuss retail business models, advantages, limitations and architecture.
  • Demonstrate understanding of e-commerce legislation.
  • Evaluate and outline emerging e-commerce trends.
  • Study method: Online-only with downloadable course material.

  • Teaching and learning support is delivered online via our intuitive learning platform, iCan.

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Intake Dates
  • Dedicated course lecturer
  • Virtual live classes and weekly lesson plans
  • Plus, get free access to life-skills courses exclusive to iQ students

More about this short course certificate

This course is intended for people that have been thinking of starting their own online business or those who have an existing business and would like to expand the operations of the business online. In addition, marketers, procurement officers, and other people working in an online business may find value in understanding their work environment better.

This course does not only focus on one aspect of an e-commerce business but covers a wide array of functions from the environment in which the business must function, to the technology requirements, consumer behavior, e-procurement, e-sales, logistics, customer support, and legislation around e-commerce and the future of e-commerce.

Whether you are a business owner, entrepreneur, or work for an e-commerce business this course will empower you at any stage of your journey. From start to finish, you will know exactly how to run, manage and operate an online business successfully.

You will walk away from this course with the capabilities to run a profitable online business in any industry. You can expect to gain practical skills in the following areas:

  • E-Commerce environmental analysis
  • E-Commerce software and technology
  • Consumer decision-making process
  • E-procurement
  • Pricing
  • Internet retail business models
  • E-Commerce logistics
  • Customer support
  • E-Commerce legislation

With an increase in online shopping in South Africa, e-commerce isn’t set to boom – it’s already booming! This presents an exciting growth opportunity for entrepreneurs and existing businesses.  Upon successful completion of this course, students will be equipped to pursue a range of exciting careers in this dynamic field:

  • Entrepreneur
  • E-Procurement Manager
  • E-Sales Manager
  • E-Commerce Channel Sales Manager
  • E-Commerce Retailer
  • E-Commerce Manager
  • E-Commerce Service Manager
  • E-Commerce Administrator
 

Earn a short course certificate and boost your career

  • Complete all units and assignments and receive a print certificate, when eligible, validated by iQ Academy. Highlight your new skills to any business, and confidently grow your career!

  • Learn from subject matter experts and build skills you can count on. 89% of iQ students agree that what they have learnt will significantly benefit their career development. (Student surveys)

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Requirements to study this course

In order to secure a spot in any cohort, students are required to first successfully complete the application process and register by the cohort registration deadline. Registration includes documentation submission and payment of the course fee, there are no registration fees.

Fees payable upon registration will differ depending on the payment option you choose, your Enrolment Consultant will explain this in detail during the application process.

At iQ Academy all of our programmes are offered via distance education. Depending on the course you choose you’ll either be studying fully online or with textbooks and online support.

  • Online-only courses: All course material is available online and can be downloaded, there are no textbooks.
  • Internet-supported courses with textbooks: You will receive textbooks via courier and the course is supported by compulsory online learning activities. Your course material will also be available online.

Teaching and learning will take place online whichever study method you choose. That means that you will need to partake in online learning activities and classes. For more information on each study method, enquire now.

  • Minimum of Grade 10 (Standard 8)
  • Grade 12 or NQF 4 equivalent preferred
  • At least 18 years of age
  • Alternate admission is possible on the basis of Mature Age exemption (23 years and older)
  • Ability to read and write in English, which is the language of instruction
  • Students should also possess a basic level of digital literacy skills
  • A PC, Tablet or Smartphone
  • Access to a reliable internet connection
  • An active email account

Recommended data:

  • At least 1GB of data per month for online-only courses
  • +/- 500MB of data for internet-supported courses
 

When can you start this course?

Our Short Courses are administered in various intakes throughout the year. Enrol for a date that suits you or enquire now if you’d like more information.

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Next intake: 6 March 2023

Register by 28 February 2023

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Next intake: 5 June 2023

Register by 29 May 2023

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Next intake: 4 September 2023

Register by 28 August 2023

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Next intake: 6 November 2023

Register by 30 October 2023

 

Course fees

R8,395

Fees are all-inclusive, no hidden costs.

Ways to pay the course fee

Pay your course fee upfront and enjoy great benefits

Save 10% on the total fee plus get 2GB of FREE data, every month, for 12 months. Offer valid from 01 Oct 2022 – 28 February 2023. T&C’s apply.

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Interest free monthly instalments

Pay as little as R466* / monthly

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Need additional info? View more about our payment options. *Terms and deposit subject to affordability.

What’s included?
  • All your learning material
  • Dedicated lecturer and student support
  • Exclusive Alumni discount: Save 20% on your next course

  • Receive a print certificate, when eligible, validated by iQ Academy

  • Free online DO Life micro-courses

  • Exclusive student community

Enrol for this course in 3 easy steps

Step 1: Begin your enrolment application

Request a call-back, discuss any questions, or complete your application over the phone immediately if you’re ready.

  • Complete the website contact form
  • Recieve a free call-back from an Enrolment Consultant

  • Complete your application for enrolment

Step 2: Register for the cohort

Secure a spot in any cohort by successfully completing the application process and registering by the deadline.

  • Submit required documentation

  • Pay the course fee/s
  • Recieve your student number

Step 3: Start your course

Once your registration is complete you are ready to begin. Remember, if you miss the registration deadline you can always apply for the next cohort.

  • Access iCan (Learning platform)
  • Complete orientation week
  • Engage with your lecturer
 

Apply to study at iQ Academy

Complete the form to request a free call-back from one of our Enrolment Consultants. Start your application online and finish it telephonically.

  • Example: (082) 123-4567
  • By clicking “Submit”, you explicitly and actively consent to our processing of your personal information in accordance with our Privacy Policy. In order to continue please select the Accept checkbox below:
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Hear from our students

Join over 35,000 successful learners, take your next step today!

Thanks iQ, for making it possible for everyone to study without feeling the financial pressure with your fee structures. The lectures are amazing. Looking forward to the future now…thank you!

Xolelwa Johanna Thuputlela

I am grateful to our facilitators who were with us throughout. I’d encourage everyone to take a course with iQ, you will never regret it. Thank you and keep up the good work!

Anna Ivy Masondo

It’s so much easier studying online, downloading all my study guides through my cell phone without a laptop. It’s a good experience for me. This is so easy to do!
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Vesnant Singo

I began my journey with iQ and never looked back. I was promoted from receptionist to admin manageress. I truly believe education paves the way to success.

Roxanne Naidoo

Learning with iQ Academy

From day one, you’ll be part of the iQ community. With a team of experts at your side and an exclusive student community, you’ll never feel alone during your online course.

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  • All courses are lecture-led, which means hands-on support at every step.

  • Our intuitive student portal, iCan, makes learning accessible and easy. Now you can learn anywhere from your PC, tablet or smartphone.

  • Enjoy orientation week before you start your course. Join a vibrant, supportive student community.

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Enhance your career with a short course certificate

Build skills you can count on

89% of students agree that what they have learned will significantly benefit their career development.

  • Learn from subject matter experts

  • Stand-out and add the learning outcomes to your CV

  • Add your certificate to job applications

Earn a Short Course certificate

Showcase your new job-ready skills.

  • Complete all units and assignments

  • Recieve a print certificate validated by iQ Academy (when elgible)

  • Build the career you want
Apply Now
Balance work, life and studies

Our learning environment is designed to make furthering your education as easy as possible.

  • Lecture-led courses

  • Live virtual classes and special guest lectures

  • Weekly lesson plans keep you on track from day one

 
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